Hospitality Skills Training
Hospitality Course Descriptions
Going the Extra MileBoost your reputation for exceptional guest service! This one day seminar covers the full range of service skills that front desk employees need in order to make your property more competitive while improving their own professionalism
G.R.E.A.T - Guest Room Exceptional Attendant Training
Are your Guest Room Attendants "Guest Service Attendants" as well? This "basic skills" program shows how to combine safety, speed, economy and thoroughness, while also improving overall guest satisfaction."G.R.E.A.T." is a seminar for the housekeeping professional specifically designed to help participants understand the principles of providing superior service. This seminar covers an array of skills that the guestroom attendant and housekeeping supervisor may utilize in creating that clean, comfortable, safe and friendly environment for the guest; ultimately, making their property more competitive and improving their own professionalism and advancement potential.
Welcome Home - Superior Skills for Valet, Door & Bell Staff
Make that first impression a lasting one by increasing the service skills among your valet, door, and bell staff. From attitude awareness and teamwork, to general work habits, Welcome Home will instill a sense of hospitality in your staff to greet and treat every guest in a way that makes them feel right at home
Building High-Energy Teams
Through this highly interactive seminar learn how to develop and nurture effective work teams that work together harmoniously, resolve conflicts, and accomplish objectives.
Customers for Keeps: Providing Exceptional Service
Great overview of the importance of delivering exceptional service in order to win repeat business and increase profitability, covering the "how-to's" on understanding guest needs and expectations, listening, and the importance of attitude.
High Performance Training
This dynamic, learner-centered seminar features proven training techniques for boosting productivity, raising profitability, and building a competitive advantage.
Making Diversity Work
Techniques such as recognizing diversity challenges and making a long-term commitment to diversity -- that bring out the most from our ever-changing work environment.
Putting the "Pro" in Problem Solving
Packed with case studies and activities, this program shows you the proactive way to analyze problems and evaluate options while staying focused on goals and a healthy team environment.
Results-Oriented Leadership
This seminar focuses on how to handle multiple priorities, energize employees, and meet deadlines, while working toward achievement of departmental and organizational goals.
Visionary Leadership
Move beyond good management to true visionary leadership by sharpening skills for setting strategic direction and accomplishing long-range business goals.
Revenue Management: Expanded Training Seminar
Unlock the mystery of forecasting and develop strategies and tactics for increasing profits during critical periods with this new program.
Success from the Start: Getting the Right People the First Time
Learn how to save time and money by attracting, hiring, and retaining high-performance employees who will deliver guest services and add to your bottom line.
Tackling Turnover: Keep Good People Once You Get Them
Tackle the costs and causes of turnover; then focus on ways to reduce it, including motivation and training, all with the objective of retaining your biggest asset; quality, service-oriented employees.