Hospitality Skills Training
Hospitality Skills Training Seminars certified by the American Hotel & Lodging Association give you the edge to succeed in your hospitality career! Hotel managers find our seminars to be a valuable tool in improving the overall service and productivity at their properties. These seminars are available face to face and online via LIVE instructor facilitated voice conferencing. Duration is one full day or two half days and participants receive a Certificate of completion from the Educational Institute of the American Hotel & Lodging Association.
Benefits of AHLA training
- Measurable improvements in guest service. By building confidence, our training helps employees deliver quality service.
- More knowledgeable, skillful and competent employees. Our job specific training, results in the employees knowing their jobs inside out resulting in increased productivity.
- Increased job satisfaction. Employees feel more confident when they have gained more knowledge about their jobs resulting in greater job satisfaction.
- Reduced turnover. By highlighting strengths, our training seminars build loyalty, encouraging staff to stay in their jobs for longer periods of time and excel in their roles and careers.
Seminar Topics
- Going the Extra Mile - Service Skills for Front Desk Staff
- G.R.E.A.T - Guest Room Exceptional Attendant Training
- Welcome Home - Superior Skills for Valet, Door & Bell Staff
- Building High Energy Teams
- Customers for Keeps - Providing Exceptional Service
- High Performance Training
- Making Diversity Work
- Putting the 'Pro' in Problem Solving
- Results Oriented Leadership
- Visionary Leadership
- Revenue Management - Expanded Training Seminar
- Success from the Start - Getting the Right People
- Tackling Turnover - Keeping the Good People