Line Level Training Series
Front line employees are the most important resource in any hospitality organization. They can make the difference! American Hotel and Lodging Association now provides an opportunity to reward all front line staff with the professional training and recognition they deserve.
Benefits of Line Level Training
- Measurable improvements in guest service. By building confidence, line level training helps employees deliver quality service to your guests.
- More knowledgeable, competent employees. Job specific training, results in the employees knowing their jobs inside out.
- Increased job satisfaction. Employees will feel more confident when they have gained more knowledge about their jobs resulting in greater job satisfaction.
- Reduced turnover. By highlighting strengths, line level training builds loyalty, encouraging staff to stay with a property for longer periods of time and excel in their roles.
We offer the following Training Seminars which are also available online through our Live Voice Sessions:
- Going the Extra Mile - Service Skills for Front Desk Staff
- G.R.E.A.T - Guest Room Exceptional Attendant Training
- Welcome Home - Superior Skills for Valet, Door & Bell Staff
Target Audience – Front line guest service & supervisory level
Program Length - One full day or two half days
- Read guests and anticipate their needs and wants
- Resolve complaints and handle special requests
- Work positively with irate guests
- Take messages without fumbles
- Take accurate reservations
- Deal with challenging check-in and check-outs
- Handle group arrivals without confusion
- Respond appropriately to emergency situations
- Maintain security, guest privacy, and key control
- Put business-building sales techniques into action
- And more…
Target Audience - Guest Room Attendants
Program Length - One full day or two half days
Are your Guest Room Attendants "Guest Service Attendants" as well? This "basic skills" program shows how to combine safety, speed, economy and thoroughness, while also improving overall guest satisfaction."G.R.E.A.T." is a seminar for the housekeeping professional specifically designed to help participants understand the principles of providing superior service. This seminar covers an array of skills that the guestroom attendant and housekeeping supervisor may utilize in creating that clean, comfortable, safe and friendly environment for the guest; ultimately, making their property more competitive and improving their own professionalism and advancement potential.
Welcome Home - Superior Skills for Valet, Door & Bell Staff
Target Audience – Valet, Door and Bell Staff
Program Length - One full day or two half days
Make that first impression a lasting one by increasing the service skills among your valet, door, and bell staff. From attitude awareness and teamwork, to general work habits, Welcome Home will instill a sense of hospitality in your staff to greet and treat every guest in a way that makes them feel right at home.
To find out about the American Hotel & Lodging Association Diploma and Certificate Programs please click here.