Development Programs
Our development programs are specifically designed to enhance the skills and knowledge necessary for success and career advancement in the hospitality industry.
We offer developmental training in four key areas:
- Leadership and Management
- Building Excellence through Customer Service
- Marketing and Selling the Hospitality Product
- Hospitality Operations Management
Leadership and Management
Leadership is a key element in the success of all organizations. It is not a mystical process and through feedback, practice, desire and persistence, individuals can substantially improve their leadership abilities. This course focuses on understanding the specific behaviors and actions of successful leaders and helping you embrace these qualities to become an effective leader. In the ever changing workplace managers and supervisors are directly responsible for leading their teams while maintaining high levels of productivity and employee satisfaction. They are expected to communicate effectively, solve problems, coach, build high performing teams, manage change, make decisions, conduct meetings, and provide strong leadership for delivering excellent customer service. They must interview, measure performance and impose discipline as necessary. This program is specifically designed to provide supervisors and managers with the managements skills necessary to be exemplary leaders so that they can make their organizations more productive and enjoyable places to work. For detailed information about the Leadership and Management module please contact us.
Building Excellence through Customer Service
Hospitality is a lifestyle that requires personality, charm, enthusiasm and a caring attitude towards the guests. Excellent guest service means delivering an experience that goes beyond the expectations of the guests enticing them to return for more! This inspiring course motivates you to provide delightful service resulting in increased revenues for your organization. From handling guest concerns to creating memorable experiences, you will learn skills that have proven to be successful in the hospitality industry. For more information about Building Excellence through Customer Service please contact us.
Marketing and Selling the Hospitality Product
An effective sales and marketing department ensures that the hotel receives its fair share of the business, and more. Every sales and marketing professional plays a crucial role in promoting their property. This course focuses on the fundamentals of marketing, sales and advertising that are necessary for the success of a hotel. Please contact us for further details.
Hospitality Operations Management
It is important for all hospitality professionals to have a basic understanding of the tasks and responsibilities of the main operating departments in a hotel. Managers and supervisors are usually experts in their specific areas and may have limited knowledge of the other departments. This course is intended to fill that void and helps you understand the fundamental policies and procedures necessary to operate these areas. For more information about Hospitality Operations Management please contact us.