Blog
Happy Employees = Happy Guests...Jan 14, 2010
Happy employees provide more personal and better service and keep guests coming back. Being considerate, fair, honest and transparent are the fundamental principles of keeping your people happy and motivated. Accomplish this and wonderful things will happen in your organization. Read the full post on our Hospitality Blog.Vancouver 2010 tickets on sale...Nov 13
On Saturday November 14 over 100,000 winter Olympic ticket will go on sale starting at 10am pacific time. Here are the steps to follow in order to purchase the tickets…Create an account at the www.vancouver2010.com website by clicking here.
It is a good idea to set up this account prior to November 14th to save time. You will be able to purchase Winter Olympic games tickets for up to four events, with a limit of either four or eight tickets per event. If you want to purchase more tickets you will probably need to start a new transaction. Happy buying.
A Key to Exceptional Service...Oct 11, 2009
Seth Godin in his post ‘The problem with doing it by heart’ describes how he recently visited a noodle shop and clearly requested his noodles without the sauce! And he still gets the noodles with the sauce! More...Deadly Explosions in Jakarta at the Marriott and Ritz Carlton Hotels
Our thoughts are with the families of the dead and injured and with the staff of the Ritz Carlton and the Marriott in Jakarta where two almost simultaneous blasts occurred early morning killing nine and injuring several others. Watch the video of the blast scene in Jakarta from ABC News. Read more
Training for International Hospitality Success - July 12
In December last year Maldives Tourism reported that resort workers went on strike late last year to voice their concerns over exclusion from the employment law. Unconfirmed reports also suggested that there was resentment between hotel management and staff due to local employees unavailable to work on Fridays due to religious reasons. It is rumored that recently a hotel GM suffered a serious assault at the hands of former employees who held a grudge. Read more...Cesar Ritz Team in Beijing...
After so many Olympic successes, the Cesar Ritz team is currently organizing the House of Switzerland 2008 in Beijing. Please click here to follow their every move!Canadian Australian WHP
There have been some major changes to the Canadian Australian Working Holiday Program. To combat the labor shortages, there is a new 3 year pilot program that is currently in effect regarding Australian youth workers. Read more...The Olympic Adventure...
The Olympic adventure, part 4, is about to take off. This time we areheading for the biggest Olympic games ever, and our third participation in the “House of Switzerland” after Athens 2004, and Torino 2006...